Customer Care
Warranty
One year warranty is provided after date of purchase, if
– Defect in materials or workmanship.
– the module is destroyed by non man-made damage.
– the mechanical part is destroyed by non man-made damage.
– no warranty for damage of surface appearance or misuse.
Warranty can be claimed through your retailer or wholesaler for part/ lock replacement or repairs. All claims are required invoice of proof and the faulty parts or locks should be return to the seller before a replacement is sent.
Key replacement
Each lock comes with a flat coded key with serial number (ie. K123456), use this identification number to re-order keys for your lock. Make note of the serial number and keep it in a safe place. Replacement keys can be ordered by completing this form.
Maintenance
Lubricate your lock once per month using a dry PTFE lubricant to ensure smooth and reliable operation.
Note: For locks with rechargeable batteries, please recharge every 3 months to avoid damaging the Lithium battery.
Customer Care Contacts
PROTREK (Excluding Motorcycle Products)
3-4 / 7 Commerce Avenue
Warana QLD 4575
Ph: (07) 5437 0009
admin@kovixaustralia.com.au
PRO ACCESSORIES (Motorcycle Products only)
3/711 Boundary Road
Coopers Plains QLD 4108
Ph: (07) 3277 0675
sales@proaccessories.com.au
KOVIX AUSTRALIA
PO Box 694
Southport QLD, 4215
Email: admin@kovixaustralia.com.au
Frequently Asked Questions (FAQs)
Regular cleaning and Lubrication of your Kovix lock will ensure years of trouble-free use. Every Kovix lock is built for long life using stainless steel or hardness steel and best quality parts for trouble-free service. With minimal care, your Kovix padlock will provide security and smooth operation for many years to come.
Over time, dust, particles and chemicals in the air settle on and in the lock or padlock. They can then create friction inside the precision locking and keying components and impede the opening and closing of the padlock.
These are a few tips that will help you keep your Kovix locks working efficiently:
What to lubricate:
The cylinder: when keys are hard to turn. Spray lubrication into the cylinder.
Actuator and Driver, Locking lever or ball bearings: lubricate when the shackle is hard to release. Spray the inside of the shackle.
When to lubricate:
Annual cleaning is recommended. In very dusty or corrosive environments clean every three months. Lubrication frequency will depend on the environment and usage.
How to lubricate:
We suggest the best lubricants are dry lubricants such as PTFE.
Please ensure you NEVER use oily lubricants or graphite as Oil attracts dust and eventually gums up the lock. Oil and graphite can also interfere with the movement of the pins in the locking mechanism.
Charge the rechargeable battery every 3 months to ensure sound quality and battery longevity. Alarm locks with a non-rechargeable battery normally last 6-12 months before the battery needs to be replaced (depending on the alarm usage). Replace the battery when the sound starts to weaken.
Replace or recharge the battery.
If using for first time: Check to ensure the battery is installed properly and plastic wrap has been removed (on some models)
If the problem persists, please contact us (as below) to get a replacement alarm module.
It is possible to obtain replacement keys for your lock ONLY if you know the key number which is stamped on a plate with the original keys provided. The new keys can be ordered from Kovix Australia. (Please note that a fee and freight will be charged for this service.)
If you do not know the key number, a locksmith may be able to assist in getting replacement keys created.
It is possible to get your KOVIX products keyed alike HOWEVER they must be pre-ordered. We like to allow 6 to 8 weeks for these orders.
Please contact your local KOVIX Stockist and they can order them through KOVIX Australia.
Kovix Australia offers a 12 month warranty on all its locks, including keys and electronic modules (Not including the battery or damage by users).
Contact Form
Contact us for technical support or general enquiries using the form below.